Shipping Policy

ORDER PROCESSING:

  • Please allow 1-2 days to process your order. Expect an email within 2 days of order placed to let you know your order is on the way!


STORE PICKUP - B-214, Okhla Industrial Area Phase-1 New Delhi-110020

  • Orders can be picked up daily, from 10AM - 5 PM. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

  • During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10 kms of our store.
  • If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
  • Orders placed before 11 AM during store hours [10 AM - 5 PM Monday - Saturday] will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
  • When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING

  • Orders are generally shipped within using standard delivery partners [standard delivery time is 2 - 7 days].
  • Flat rate shipping fee of INR 30 applies to orders.
  • We do not ship outside of India at this time.

DOMESTIC SHIPPING RATES AND ESTIMATES:

  • We offer INR 50 flat rate shipping across the country.
  • Although we also provide free shipping for orders over INR 1000.

REFUNDS, RETURNS AND EXCHANGES

  • We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
  • In the event that your order arrives damaged in any way, please email us as soon as possible at support@medin.co.in with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@medin.co.in.